Case CASE-A91204

Case Queue · FOP-004 · Locked to you · WS-003 InReview
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Risk score
72
Medium · Grace Lane band
Model: scoring-v4.7-prod
High-LTV · Tier 1 Promo abuse · CD-001 Grace Lane routed · 1 of 3 attempts Enforcement: GraceLaneRouted (WS-001)
Customer
cust_94821 · J. Marquez · member 4y 2m
Transaction
txn_22f8c1 · $284.12 USD · Sage Outfitters checkout
Device
iPhone 15 Pro · iOS 17.4 · Safari · Bay Area, US
Created
2025-05-23 14:06:11 UTC · 4 min ago

Top contributing factors

CR-004 · weights from scoring-v4.7-prod
Pushes score upPulls score down
device_reuse_score
Device fingerprint seen on 6 distinct accounts in 14 days
+22.4
referral_chain_depth
Customer referred 3 accounts that all used the same promo SKU
+17.1
cart_promo_stacking
Combined 3 promo codes; one is single-use
+12.8
ltv_tier
High-LTV tier (Tier 1) — protective signal
−14.5
historical_chargeback_rate
0 chargebacks across 38 prior orders
−6.2
device_trust_score
Primary device · verified 18 mo
−4.1
Composite score 72 falls in the high-LTV Grace Lane band (50–84) per CR-003. The system routed the customer to verification rather than denying outright.

Case notes

Required to disposition (CR-005)

Related entities

EH-001 Customer
cust_94821
EH-002 Assessment
rsk_98a721
EH-003 Enforcement
enf_4e10c
EH-004 Grace Session
gl_2c91e
EH-005 Review case
case_a91204

Authorization & audit

You can disposition this case Fraud Analyst
Disposition writes label to DF-011 Training feed
Audit retention 7 years