Case Queue
Escalated cases
38 in queue · 12 over SLA · auto-refresh every 30s
| Case | Customer | Fraud type | Risk | Top factor | Grace Lane | Status | Created | Assigned | ||
|---|---|---|---|---|---|---|---|---|---|---|
| CASE-A91204 | cust_94821 · High-LTV | Promo abuse | 72 | device_reuse_score | Routed · 1/3 | Queued | 2m ago | — | ||
| CASE-A91203 | cust_44102 · Mid-LTV | Account takeover | 93 | impossible_travel | — | Over SLA | 38m ago | — | ||
| CASE-A91202 | cust_71044 · High-LTV | Payment fraud | 66 | bin_mismatch | Passed | Queued | 4m ago | — | ||
| CASE-A91195 | cust_18843 · New | Velocity anomaly | 61 | txn_velocity_15m | — | InReview | 11m ago | K. Wu | ||
| CASE-A91188 | cust_22091 · High-LTV | Payment fraud | 68 | shipping_addr_new | Routed · 2/3 | Queued | 17m ago | — | ||
| CASE-A91179 | cust_33102 · Mid-LTV | Promo abuse | 88 | referral_chain_depth | — | Over SLA | 54m ago | — | ||
| CASE-A91166 | cust_77284 · Guest | Account takeover | 95 | credential_stuffing | — | Queued | 1h 4m ago | — | ||
| CASE-A91152 | cust_55101 · High-LTV | Payment fraud | 76 | device_reuse_score | Failed · 3/3 | Queued | 1h 22m ago | — | ||
| CASE-A91138 | cust_60012 · Mid-LTV | Velocity anomaly | 52 | txn_velocity_60m | — | Resolved · Approved | 2h 11m ago | P. Diaz | ||
| CASE-A91131 | cust_91044 · Guest | Promo abuse | 90 | email_domain_risk | — | Resolved · Denied | 2h 47m ago | M. Cohen |